Cookie Policy

1.Information about and use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and Google Analytics which uses Web Beacons and page events on this website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our and customer requirements and interests;
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

In certain circumstances we may collect personal information about you — but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

2.Third-party cookies

We work with third party suppliers who may also set cookies on our website, for example (Facebook, Twitter, YouTube, Adobe Flash player, Hotjar and Instagram). These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

 

3. Description of cookies

The tables below provide more information about the cookies we use and why:

3a. Necessary

Cookie

Duration

Description

ASP.NET_SessionId

session

Issued by Microsoft's ASP.NET Application, this cookie stores session data during a user's website visit.

__RequestVerificationToken

session

This cookie is set by web application built in ASP.NET MVC Technologies. This is an anti-forgery cookie used for preventing cross site request forgery attacks.

AWSALBCORS

7 days

Amazon Web Services set this cookie for load balancing.

AWSALB

7 days

AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.

cookieyes-consent
1 yearCookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

rc::a

never

This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.

rc::c
sessionThis cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.


3b. Functional

Cookie

Duration

Description

TawkConnectionTime

session

Tawk.to, a live chat functionality, sets this cookie. For improved service, this cookie helps remember users so that previous chats can be linked together.

twk_idm_key

session

Tawk set this cookie to allow the website to recognise the visitor in order to optimize the chat-box functionality.

yt-player-headers-readable

never

The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience.

ytidb::LAST_RESULT_ENTRY_KEY

never

The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.

yt-remote-session-app
sessionThe yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.

yt-remote-cast-installed

session

The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.

yt-remote-session-name
sessionThe yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
yt-remote-cast-available
sessionThe yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player.
yt-remote-fast-check-period
sessionThe yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
yt-player-bandwidth
neverThe yt-player-bandwidth cookie is used to store the user's video player preferences and settings, particularly related to bandwidth and streaming quality on YouTube.


3c. Analytics

Cookie

Duration

Description

_gcl_au

3 months

Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.

_ga

1 year 1 month 4 days

Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

_gid

1 day

Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.

_gat_UA-*

1 minute

Google Analytics sets this cookie for user behaviour tracking.

_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.

_fbp

3 months

Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.

VISITOR_PRIVACY_METADATA
6 monthsDescription is currently not available.
CLID
1 yearMicrosoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
_clck
1 yearMicrosoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
SMsessionMicrosoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
MR7 daysThis cookie, set by Bing, is used to collect user information for analytics purposes.
_clsk
1 dayMicrosoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.


3d. Performance

Cookie

Duration

Description

SRM_B
1 year, 24 daysUsed by Microsoft Advertising as a unique ID for visitors.


3e. Advertisement

Cookie

Duration

Description

YSC

session

Youtube sets this cookie to track the views of embedded videos on Youtube pages.

VISITOR_INFO1_LIVE

6 months

YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.

test_cookie

15 minutes

doubleclick.net sets this cookie to determine if the user's browser supports cookies.

yt-remote-device-id

never

YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.

yt-remote-connected-devices
neverYouTube sets this cookie to store the user's video preferences using embedded YouTube videos.

yt.innertube::requests

never

YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

yt.innertube::nextId
neverYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
MUID1 year 24 daysBing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
ANONCHK10 minutesThe ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.


4.How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

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